Questions shops ask us.
Straight answers, including what we don’t do yet. Can’t find yours? Ask us directly.
For your customers
Do my customers need an app or an account?
No. The receipt opens in the phone’s web browser. There is nothing to install and nothing to sign up for. Joining your stamp card is optional.
What if a customer’s phone can’t tap?
Show a QR code at the till instead. It works on any phone with a camera and stays valid for 15 minutes. On iPhone, tapping needs an iPhone XS or later with the screen on. Many Android phones have NFC; some budget models do not.
How long can a customer open their receipt?
The link works for 30 days. Customers can download a PDF copy at any time in that window to keep it.
Can one customer open someone else’s receipt?
Each sale gets its own unguessable link that expires, and the plate moves on to the next sale after a tap. If the plate is offline, the till’s fixed link shows the most recent receipt and is marked as a fallback.
Which languages does the receipt support?
Sinhala and Tamil text shows on the receipt page. The shop dashboard is in English and LKR for now, and the PDF copy supports English characters only.
At the till
Do I still need my receipt printer?
Keep it. Some customers will want paper, and that is fine. Digital works best as an easy option, not a rule. Most shops print less, not never.
Does it work with my POS or billing system?
Your POS can send each sale to Risiphant through our API, or your staff can create receipts from the dashboard. Ready-made connections for named POS systems are built one at a time, starting with the ones our shops use, so tell us which you have.
What happens if the Wi-Fi drops?
The till’s fixed link can still show the most recent receipt from the last 10 minutes, and your printer still works. Per-sale links come back as soon as the plate is online again.
Can I use my own branding?
Yes. Your logo, colours, font and thank-you line, and you choose which sections appear: offers, stamps, a review prompt, feedback and links. Each branch can have its own look.
I have several branches. Does that work?
Yes. Set up branches and tills, give staff owner, manager or cashier roles, limit staff to one branch if you like, and compare branches side by side.
Data, rules and cost
Is a digital receipt acceptable for my business in Sri Lanka?
We cannot answer that for you, and rules differ by business. Ask your accountant or the Inland Revenue Department what a bill must contain for you and whether a digital copy is enough. Our going-paperless checklist lists the questions to ask.
What do you collect about my customers?
Nothing personal unless they choose to join. Rewards and offers are separate tick-boxes, off by default. Customers can withdraw, download or delete their details themselves. Your privacy notice is yours to provide, so have it checked by your adviser.
How much paper will I save?
The dashboard counts receipts opened digitally and estimates the paper saved at about 15 cm and 0.7 g per receipt. It cannot tell if a paper copy was printed as well, so treat it as an estimate. Try our cost calculator with your own numbers.
What does it cost?
It depends on how many tills and branches you have. Tell us about your shop and we will send a quote.
Bought something and got a Risiphant receipt? See help for customers.
Ask us anything about your shop. We answer every message ourselves.
Pricing depends on your tills and branches.